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Terms & Conditions
The following Terms & Conditions relate to the web site known as 'The Jigsaw (Puzzle) Doctor' (also referred to as 'the web site' in these terms and conditions) - provided by Quantum Enterprises.
GENERAL
Acceptance Of The Terms & Conditions
By making a purchase or using a service provided by the web site, the customer is accepting these terms and conditions in full.
Suspension of Services
Quantum Enterprises reserves the right to suspend or cancel any or all services at any time. In this case, if orders have not been fulfilled, the customer will receive a full refund.
Service Lead Times
All service lead times are given as a guide only and Quantum Enterprises is not responsible or liable for delays caused by unforeseen circumstances, service continuity disruptions or high demand.
Loss of customer property in the mail
The customer accepts that Quantum Enterprises will not be held liable in any way for loss or damage of customer property in the mail, from either the mailing of jigsaw puzzle pieces or photographs to Quantum Enterprises, or the mailing of jigsaw puzzle pieces or photographs back to the customer. The customer accepts full responsibility for any losses or damage when mailing jigsaw puzzle pieces or photographs to Quantum Enterprises, no matter what value (monetary or sentimental) that the jigsaw puzzle or photograph may have.
Quantum Enterprises will use 'Signed For' (but not guaranteed) delivery services when returning jigsaw puzzle pieces to the customer, and strongly recommends that the customer uses such a service when sending jigsaw puzzle pieces to Quantum Enterprises.
The following mail services will be used. The maximum compensation that may be claimed against a lost delivery within the UK is included. These prices are not necessarily current, and the customer should visit Royal Mail (http://www.royalmail.com) to check the current compensation limits:
UK delivery - Royal Mail 1st Class Recorded Signed for
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Proof of posting
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Signature on delivery
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Online confirmation of delivery
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Up to £47 compensation
International Delivery - Airmail Signed For
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All items are tracked until they leave the UK – and in some cases on arrival in the destination country
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Progress of your item can be checked online until it reaches the destination country’s postal service as a registered item.
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IMPORTANT: To avoid uneccessary customs duty, when completing the customs form please do not mark the value of the package as greater than £18 ($36). If this is not complied with, and customs apply import duty, we will have no option but to pass this cost on to the customer.
Loss or damage by Quantum Enterprises
The customer accepts that Quantum Enterprises will not be held liable in any way for loss or damage of jigsaw puzzle pieces whilst providing the replacement jigsaw puzzle piece replacement service.
Important Note about the piece replacement process:
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During the process of making the replacement piece, the epoxy putty may come into direct contact with the surrounding original pieces from the jigsaw - mostly the reverse. This usually does not leave any residue, but may leave some marks on the reverse of the jigsaw. The customer accepts that marking on the reverse, or very possible the front face, of the original jigsaw pieces may occur.
Loss or damage by the Customer
The customer accepts that Quantum Enterprises will not be held liable in any way for loss or damage of the replacement jigsaw puzzle piece once is has been received by the customer. (See also below).
Accuracy of replacement pieces
The replacement jigsaw puzzle pieces are hand-made and will be a good approximation of the original missing piece. The replacement pieces are not made from cardboard or wood. Instead, they are produced using a special epoxy putty that sets like hard plastic.
Please note the following:
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The material used to reproduce your missing piece will be a different colour to the original cardboard or wood.
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Colour matching of the image will be as close as possible to the original. The customer accepts that colour matching is not guaranteed to be 100% perfect. (It will be difficult to spot the replacement without reasonably close examination).
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The replacement piece will be a very snug fit. It is recommended that it is kept separate from the other pieces and placed in the jigsaw last.
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The material used to make the replacement is very strong, but will break if mis-handled. If it is treated like other jigsaw puzzle pieces it will withstand normal use. The customer accepts that Quantum Enterprises is not responsible for damage of the replacement jigsaw puzzle piece unless it is due to a manufacturing defect.
Custom Wooden Jigsaw Puzzles
The colour reproduction of the photographs is dependent on the printing process, and may differ from the original.
If necessary, the image may be cropped to fit onto the wooden jigsaw puzzle.
The digital oil painting effect, if ordered, will only be applied if thought to enhance the image. If the digital oil painting effect does not produce satisfactory results, the customer will be informed. The customer can decide whether to cancel the order, or have the photograph used without the oil painting effect. If digital oil painting effect is not used, the difference between the standard custom price, and the digital oil painting price will be refunded.
COPYRIGHT
All images and content are subject to copyright, and may not be used without written permission from Quantum Enterprises.
TRADEMARK
The Jigsaw (Puzzle) Doctor is a trademark of Quantum Enterprises.
ADDITIONAL COSTS
Additional costs are as shown with the price of goods or services ordered. There is no additional tax to pay on the price of goods you see.
CURRENCY CONVERSION
Currency data is provided courtesy of coinmill.com and is supplied as a guide only. The currency data is provided without any warranty for accuracy. Please check with your credit or debit card provider for accurate details on current exchange rates for international purchases.
THE RIGHT TO CANCEL YOUR ORDER
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order, for any reason, within 7 working days of placing your order.
If you do decide to cancel your order within the cooling off period, your money will be refunded in full.
Returnable goods must be returned to Quantum Enterprises within 21 days of cancellation, in original condition, at the customer's expense.
SERVICE CONTINUITY
Quantum Enterprises will not be held liable for any lack of continuity of our services, nor for any losses or circumstances arising from lack of service continuity.
SECURITY
All credit card transactions are processed by PayPal. No information regarding credit card details is transmitted to Quantum Enterprises, and Quantum Enterprises cannot be held responsible for fraudulent or misuse of credit cards or credit card information.
AFFILIATES
Quantum Enterprises only provides links to, and is not responsible for, the service provided by its affiliates. For queries about on-line payment problems please contact PayPal directly.
CONTACT INFORMATION
The products and services supplied on this web site are from:-
Quantum Enterprises
69 Springfield Road
Wellington
Somerset
TA21 8LH
UK
Tel. +44 (0)1823 729 401
Click here to contact us by e-mail or Skype
PRIVACY STATEMENT
Quantum Enterprises respects your privacy. Please see our Privacy Statement for more information.
